Saimaa ringed seal, Rantasalmi, Finland. Photo: Jan Ebr and Ivana Ebrová, CC BY 4.0
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Refund policy. No results, money back.
If Atlas finds no results for your search after a genuine attempt, you get your money back. This page explains how. It complements the terms of service.
1. The guarantee
If Atlas does not find any companies in your target market after a genuine attempt, you are entitled to a full refund of your most recent payment.
2. How to ask for a refund
- Email atlasforgex@proton.me within 14 days of the billing date.
- Include the email address of your account.
- Tell us briefly what you searched for and what happened.
Refunds are paid to the original payment method through Stripe, normally within 5 to 10 business days.
3. Who is eligible
- You made a genuine attempt to use Atlas for your B2B market.
- Atlas found no companies for that search.
- You asked within 14 days of the billing date.
4. Cancelling
You can cancel at any time, with no cancellation fee and no lock-in. The subscription stays active until the end of the current period and then stops. Cancelling does not by itself refund the current period, unless you also ask for a refund under the guarantee above.
5. Questions
Write to atlasforgex@proton.me. We are a small team and answer personally. Tarmex Oy, business ID 3579018-8, Finland.